Originally Posted by
SHLTP
Not to demean housekeepers... But they shouldn't be called Ambassadors the same as Marriott's best customers.
LOL...Lofty over the top embellished titles are definitely an American thing, much like our time honored tipping culture. I still remember when Citibank during the mid 2000s decided to call their personal bankers CFAs; I rushed out to open up a retail Citi Gold account assuming that a Chartered Financial Analyst was going to handle my deposit account. Of course, they told me it was something else, and, I suppose, no one bothered to tell them that CFAs were already a recognized financial industry designation. So, why not Ambassadors for a clean hotel?
Originally Posted by
SHLTP
I'll admit it. I was 100% wrong - I was cautiously optimistic about SPS-Marriott merger.
There were some reasons to be but perhaps I've become cynical enough to equate M&As with improving corporate synergies to always translate to consumers paying more and getting less. I've yet to seen an exception to this in the long term, at least not in the States.
Originally Posted by
SHLTP
BTW, I don't like America's tipping culture. It's not really part of the culture... It's a system forced by corporations to get their employees paid reasonable amounts without coming out of budget and thus hurting stock prices. It disgust me
It's just one of those things, I suppose. I was ok with it until they busted out the tip jars, wanted extra for making my $6 coffee and trying to gaslight me into tipping 20%+ on the total bill inclusive of tax, health care charge and alcohol. This is where they've lost me, and in these situations, I lower their tip to 10%. If they complain, I tell the owner or manager, I'm never returning.