Originally Posted by
intuition
Can someone just explain whatsapp to me? So in order to chat with finnair customer service over whatsapp, you need to grant them access to my entire contactlist?
WhatsApp is a chat application that works with someone’s phone number as their “username”. So yes you connect it with your contacts list (to which you have added Finnair as well) and then can start chatting with whoever else has Whatsapp
