Platinum Upgrade Certificate Terms & Conditions

• Certificates are only valid on flights operated by Hawaiian Airlines. A complete list of cities we serve can be found at Hawaiianairlines.com/destinations
• A Platinum member may redeem one (1) certificate in exchange for one (1) complimentary upgrade to First/Business Class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is less than or equal to 3,500 flight miles (based on miles earned in coach listed on the mileage chartOpens external link to page that may not meet accessibility guidelines).
• A Platinum member may redeem two (2) certificates in exchange for one (1) complimentary upgrade to First/Business Class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is greater than 3,500 flight miles (based on miles earned in coach listed on the mileage chartOpens external link to page that may not meet accessibility guidelines).
• Upgrades are subject to seat availability in A, P, or D fare classes.
• Requests to redeem certificates can be made through MYTRIPS on HawaiianAirlines.com or by calling Hawaiian Airlines Reservations no earlier than 30 days prior to travel date. Requests can be submitted no later than 72 hours (through MYTRIPS) or 4 hours (through Hawaiian Airlines Reservations) before the scheduled departure time. Certificates cannot be redeemed at the airport with an airport agent.
• Upgrades are awarded based on availability no earlier than 72 hours prior to the scheduled departure time
• Platinum member may use a certificate to redeem an upgrade for a companion, provided the companion is on the same itinerary sharing the same Hawaiian Airlines reservation code.
• Certificates may be redeemed to upgrade economy class revenue flights or flight award tickets redeemed with HawaiianMiles, but may not be used in conjunction with a non-revenue, industry trade or HA employee fare tickets. A non-revenue ticket includes, but is not limited to, travel industry pass travel tickets.
• Certificates may be used for a one-time redemption only. In the event that a certificate is redeemed but the upgrade is not used (i.e. in the event of a voluntary flight cancellation), it shall be forfeited. Notwithstanding the foregoing, upgrades may be transferred to the redeeming passenger’s flight in the event such passenger is granted a date change request for the upgrade ticket if the same class of service is available; otherwise, it will be forfeited. Certificates are non-transferrable to another passenger once redeemed.
• Notwithstanding anything herein to the foregoing, in the event of an involuntary downgrade or Hawaiian-initiated schedule change resulting in the loss of a redeemed upgrade, Hawaiian shall reinstate the associated certificate.
• Other restrictions may apply.