Tying to cancel several, separate Singapore Airline bookings originating from the United States. Per their policy, any request to cancel within 24 hours of booking will be processed with a full refund.

However, when I tried canceling online, it either yelled me the nonrefundable fares do not qualify/not giving full refund or that clicking “cancel” just puts me a redirect loop.

I’ve spoken to 3 different customer service reps who all tell me something different - it’s canceled, it’s not canceled, I can’t see your refund amount, I see the refund minus penalties, etc. I haven’t received any emails and all reps are saying I should some form of communication in 10-25 business days?

Is there any specialized support contacts I can reach out to?