FlyerTalk Forums - View Single Post - Trying and failing to book a flight

Mar 16, 2022 | 8:56 am

#7

Jono

Join Date: Dec 2002

Location: Toronto

Posts: 486

Quote:

Originally Posted by Scott-at-YEG

Is this still an occasional problem? I have tried for several hours to book and pay for a simple return trip for two passengers but keep getting a "Payment Error".

"Unfortunately, there is a technical error in our system and we cannot complete your transaction. We kindly ask that you try again. However, if this error continues to occur, please call us at 1-888-937-8538 (1-888-WESTJET)."

Of course the lines are jammed so a phone call is no help.
Anyone know of a solution to this. I am trying to make the payment with a voucher, WSD, travel bank and credit card, so the calculation may be too much for their system.

I got the same error while trying to book last Sunday morning - I was able to get through on the phone using Platinum number, but they didn't see anything wrong with their system and offered to book the flight for me, but then I couldn't use my discount code. Opted to try again on my own, and an hour later I was able to book online. Seems like an occasional system issue, but customer service isn't able to see it on their end.

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