Introduction As a familiar, Secrets (adults, all-inclusive) Resort user, I will mention the inconsistencies specific to this location. Check In I was presented with a glass of sparkling wine. I didn't receive a cool, moistened, rolled washcloth to wipe my face, neck, hands, etc, as is typical.You are presented with several 'promises to do' papers involving COVID-19, like wearing a mask in the resort and to check out on time. You are also provided info on when and how to receive your Covid test prior to departure. A concierge-type staff member familiarizes you with what the resort offers.I asked for any available free upgrade. I was given a standard room on the 7th floor with an ocean view. Normally, I reserve a room with a tropical view. Room Standard 110V electrical outletsTwo robes, but only one set of slippers.Coffee supply tray with pods and cups, but no coffee machine. Had to call and ask for one.Stocked (included) mini-bar with bottled beer, but no bottle opener. Had to call 3 times for remedy, only to be informed they had run out of openers. Bottles were not replaced with cans, nor was an opener ever provided.Found a complimentary bottle of wine with glasses in the room one afternoon. No corkscrew to open. Called 3 times for remedy. Finally, someone came to the room to open the bottle.Daily house-keeping either arrived between 9-12 or 12-5. It varied widely each day.Night turndown service occurred once in a week. Two times I was already in the room so I cancelled it. Four times no one showed. Service Very much a hit or miss.Usually, service was good to great at a sit-down restaurant but terrible if you stood to give an order, such as at the grilled or a bar (was told one evening at a sitting bar to sit down at a chair and table and order through the waiter). EXCEPTIONS included the coffee shop counter (always good) and the Portofino restaurant (terrible; waited 10-15 min for a menu and as long to order. No offer to fill the bread plate).Pool waiters took orders, then stood around the bar waiting for them instead of rounding for more orders. The same type drink came in a variety of size glasses. Always packed with ice even if asked otherwise. Was told one day (before noon) they had run out of Pina Colada's.Tipping made no difference. Dining Market Cafe (breakfast buffet) - good to greatBordeaux (French) - good to greatPortofino (Italian) - good to greatHimitsu (Asian) - goodSeaside Grill - good Location About 35 minutes north of Puerto Vallarta, in a tropical setting with beach access Overall They don't have their act together!Many items mentioned had easy remedies but were overlooked or ignored.Some staff were exceptional but at least one waiter at Portofino's and several pool waiters don't value their jobs and management doesn't seem to be monitoring them for performance.It's difficult to want to come back for a retry when 6 months (plus) should have ironed out the inconsistencies I've mentioned. There's other all-inclusive adult resorts in Mexico worth my time and money.