Exact same timeline as you, down to the day. It seems almost everyone who applied on 28 Feb / 1 March has this same issue. One commenter on HFP (as I'm sure you've seen
) even mentioned the agent said the card said the card was never going to arrive, and it wasn't "lost on the post".
Given Barclays seems well aware of the issue, and the scale of the amount of people affected, and that they're charging people for services not rendered, that cannot possibly have been, it seems borderlime criminal that they have been entirely silent on the matter, and seemingly not even informed agents.
(Rob's been suspiciously silent on the matter too, but perhaps understandable if he is in contact with Barclays.)
This is somehow even worse than when Lloyds launched their AMEX / MC duo and created several new Avios accounts for me.
Originally Posted by
ed_flyer
Mar 14: Still no card so I called Barclaycard at about 07:15 on 08001510900. The automated answering system asks for my card number. Obviously I can't enter this as my card has not arrived. It is possible to skip this by pressing *. After approx. 50 minutes on hold I got through. The person I spoke with was able to find my account but she could not access it. Ended up on hold again while she contacted a specialist team. It seems she was using a chat facility to talk with someone else in Barclaycard, it’s a painfully slow process. Apparently the card was issued on Mar 1. So they assume it is lost in the post and are issuing a new card. The wait for the new card is 4-5 days, so circa Mar 18. I asked about the statement as I could not access it. There is a £20 membership charge on my account already, I asked for this to be removed as it doesn’t make sense to charge me for a card that has not been activated. £20 has been refunded to my card. The person I spoke with confirmed the 3 month welcome period started on Feb 28. Apparently card policy means this cannot be changed or delayed. This seems grossly unfair as I have no card yet and probably won’t receive the replacement card until Mar 18 but they weren’t budging on it. I was on the call for 1 hour 15.
For anyone else who has not received your card, I suggest ringing as soon as you can as the clock is ticking on the welcome bonus.