Stated reward is for new customers ordering Click and Collect with an order value of £40 and over. New customers and Existing customers ordering Home Delivery with an order value of £40 and over and Existing customers ordering Click and Collect with an order value of £40 and over will earn a lower reward. No rewards given on home delivery or for any customers (new or existing) spending £39.99 or less. If the first order check out is lower than £40 no rewards will be given if later amended to be over.
No rewards given on the purchase of foreign currencies, on amended or cancelled orders or on any other product. Purchases made via your mobile will not generate a reward.
Sainsbury's will not entertain missing claims queries.
Sounds like anybody ordering via a mobile app (phone/iPad etc) may encounter issues.