FlyerTalk Forums - View Single Post - Iberia won'r redeposit Avios because of codeshare flight

Mar 12, 2022 | 6:52 am

#7

craigthemif

FlyerTalk Evangelist

Join Date: Aug 2011

Location: Barcelona, London, on a plane

Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond

Posts: 14,182

Quote:

Originally Posted by London Dude

I suggest that you succinctly make your case with Iberia through this form (https://contacto.iberia.com/?aWRpb21hPUVO), clearly stating that Covid was the sole reason for your cancellation, hence you are entitled to a full refund, irrespective of the fact that the flights were operated by AA.

If you don't hear back from them within a few weeks, I suggest you send them a paper letter by registered mail. As a last resort, you could consider suing them in small-claims court in the US.

I don't think that "I voluntarily cancelled because I was afraid of catching COVID" is a valid excuse.

AFAIK, Iberia's policy requires you to have tested positive personally / travel companion / household member = quarantine, or for travel restrictions to have changed. None of which appears to apply to the OP's situation.

So suing Iberia wouldn't get you anywhere, unless IB can't be bothered to contest it...

Reply