Originally Posted by JohnnyP

Mixed feelings about this place. Beautiful exterior and phenomenal location, but the rooms and public spaces are showing their age. And this hotel doesn’t live up to the $800-$2,000/night prices.

Check In
Proof that upgrades ain’t happening here, even on a paid rate: They didn’t have my Titanium number on file so she added that. Thanked me for my loyalty. Then she proceeded to hand me the keys for the room they had already checked me into (before knowing I was a Titanium!). I gently asked about a better room but was declined. I didn’t push it.

Room
Assigned a low floor room that had a table and window seat. Bed was feathery soft. Something was rumbling under me when I laid down to sleep — almost like they were running the washer/dryer below my room. Noise proofing was not great either as I heard the people above me walking around and the people next door talking. Room had lots of dents/peels on the walls and floor boards. Room was equipped with a Lavazza machine, but I didn’t use it.

I was really pleased there was a high capacity humidifier in the room. Always grateful when high altitude hotels provide these (and clean them well!).

Shower pressure was great as was water temp. Shower was small, but that seems to not be uncommon in older RC hotels. I expected standard Asprey amenities, but it was some awful no name brand (Lather?) that looked like something from a Holiday Inn. ...? Hair dryer was low quality and had seen better days. Iron in the room was low quality and had also seen better days.

Dining
Meals were madness in the hotel. It was overrun and understaffed. I could rarely get a seat at lunch unless I showed up before 11:30. Buffalo chili in the bar was awesome tho! The Market didn’t open until 12 noon and even then you would be lucky to score one of the 5-7 sandwiches they had on hand (maybe more are stocked later?). We had dinner at Wyld one night and the food was delicious and the service was fantastic.

Check-Out
There was a valet tip/charge on my folio even though I didn’t park a car. They removed it.

The lady at check-out told me they are closing the property from April to July for renovations. All the rooms and public spaces are going to be “refreshed.” That’s good — this place needs it if it’s going to live up to its pricing.