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Thread: Bonvoy says SNA accepted, hotel says they cannot honor upgrade
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Old Mar 11, 2022 | 11:46 pm
  #38  
Intl359Widget
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Originally Posted by ckendall
This happened to me years ago at a small Paris hotel; they told me to email my reservation the next time and they would upgrade me to their best suite. And they did.
That is how service recovery is done at the property!
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