Originally Posted by
coolfish1103
I had this happen to me at Bangkok but I got them to honor it by going through Marriott Customer Service and have them deal with the hotel.
I think the OP should ask the CSR to discuss with the hotel to come to a solution rather than dealing it with the hotel directly. This is booked through Marriott and Marriott should be the one to sort it out.
Marriott just referred back the case to the hotel, so useless
BUT on the bright side - I checked out of this hotel this morning (lots of snow in Istanbul - crazy!) Very positive impressions - so here's a small review
This is a newly opened (last summer) small property after a decade (!) of renovation in a very old bank building - 30-something rooms and 4 suites. I can easily imagine they were REALLY sold out (their website didn't sell suites anymore even for money), I still blame Bonvoy. Anyway, water under the bridge.
Location - excellent, just a few hundred meters from Yeni Cami, the Golden Horn and all related transports (tram, ferries, etc) or a 15 minutes walk to Aya Sophia or Sultanahmet Mosque
Very, very friendly and helpful staff ++ At checkin they apologised a lot for the SNA cockup, even though I was on a separate booking now - so they know their customer.
I got upgraded to a Grand Executive room (NB they have no lounge), fresh new, largish. +
Breakfast is served (table service) in their lobby-cum-bar-cum-restaurant. Free for Plat or 750p Three options - Turkish, American, "healthy" I went with the Turkish - I got 15+ different small plates (I sent half of them back, no need to waste food) + egg dish. I went with the Oeuf Royale.
They have a rooftop terrace and a bar/restaurant/jazzclub in the cellar vault, with live music on Fridays. Due to the shortness of the stay and the snow flurries I didn't check either out.
So this is the Orientbank Hotel (Autograph) - I would definitely go back if our planned long weekend in Istanbul
PS - for you James Bond aficionados. There was a small scene in Skyfall shot in the building pre-renovation.
"Bond makes his first appearance coming out of the old Deutsche Orientbank building in Eminönü, not far from the Egyptian (Spice) Bazaar and the Yeni Cami" https://turkeytravelplanner.com/reso...ames_bond.html
The checkin agent will happily show it on her iPad
