Originally Posted by
jackal
If the host is a
software-integrated host, the host actually has complete control of the booking and Vrbo actually can't directly process the cancellation, so they send a cancellation request to the host that the host has to handle in his/her PMS (property management system), from which the refund is then initiated.
...
Thanks for that detailed explanation! I checked, and only the fee was charged by VRBO; the rest was the property owner's LLC. (It appears to be a lodge with about a half dozen or so cabins.) So if the property owner doesn't process the cancellation even though the booking was cancelable/refundable, what would VRBO do?