My suitcase arrived damaged after a recent BA flight (cracks in hard shell). As usual, BA is using K2 for baggage issues. K2 tells me that if the suitcase is 2 years old, I need to discount 20% of the original value per year - so they can give me 60%... What's ironic is that the suitcase that got damaged was already a replacement suitcase from BA for an identical one that got damaged 2 years ago (when I also heard the 20% mantra from K2...).
Has anyone tried to challenge this?
This is extremely frustrating - I obviously wouldn't be changing my suitcase every two years if it hadn't been for BA damaging it... Annoying if I need to make a 40% co-pay every time. Suitcase wasn't brand new, yes, but was otherwise perfectly fine and I would keep using it!