Originally Posted by
MitjaPod
Yes, many times. Lately was all very satisfactory to me. Some years back, not so much. You have to anderstand also the ways airlines wotk, not just flood them with unreasonable demands. If you do not write your experience correctly (flying biz and getting worse hotel than eco) you do not get the proper answer and you have to try a few times to not be brushed off. And be polite! But keep in mind, if you upgraded with miles or did an award flight or you flowen out of IST on an economy flight, you were maybe considered eco pax
It was business class both flights, but it was an award flight. I didn't realise they treated award flights differently. Thanks for the info.