Originally Posted by emmapb7

Has anyone had any luck with service there. We are taking my daughter and her friend for spring break. I am trying to connect with the concierge to make dinner reservations, he never responds back via phone or email, other than once to tell me everything is booked, no alternated, one of our party members has severe food allergies and I need to address this anytime. I tried to call to find out who the general manager is a phone number, email can't get it from anyone- if they even answer the phone. Also, because we booked this last minute the fool I am paying full price for a 2 bedroom ocean front suite, no points, and am so disappointed and haven't even arrived, does anyone have any suggestions or ways to reach anyone prior to arrival??? Getting a little desperate, American Express fine hotels has no relationship with them, and my travel agent has zero luck as well. If we weren't within our cancellation period I would cancel.