Originally Posted by CuppedUp

I have a DEL - DoH - CDG - ORD award ticket. Mixed QR and AA metal.

Currently this has a 13 hour layover in DOH. Arrive 12pm, depart 1am.

There is an earlier 3pm DOH - CDG with award space available. App shows it, agent can see it. However the EXP agent says she wasn’t able to combine the 3pm with the existing DEL - DOH segment. She didn’t have an explanation as to why, just that QR was not allowing that combination.

Ideas as to what might be causing the problem? HUCA? Took two hours for the callback.