Originally Posted by Joes

Sitting outside Hertz West 83rd Street in Manhattan with a line of people on Sunday at noon. Everyone has reservations but there are no cars available.
Counter people keep saying another 45 minutes, but they admit they have no real idea. Other customers say they have been waiting for hours and they have started a wait list.
Does Hertz have any responsibility to provide a car at the time specified on the reservation? Is there any consequence if they don't?
The funny thing is the online system keeps accepting new reservations for pick up even when there are no cars.
FYI- PC status doesn't help- they really don't have any cars to give out.