Originally Posted by
findark
I'm a little unfamiliar with "FFC" as this was a new thing hacked into the system for the pandemic since people didn't understand what it meant to cancel a ticket.
How did you get the $360 FFC? I thought it was by changing the return which resulted in a lower fare, so the $360 was a residual. In that case I'm surprised it isn't already an ETC or equivalent - yes, I think making it an ETC would make it easier for you to tender it for the fare difference. Someone else who has more experience changing flights since 2020 might be able to comment more.
Sorry - I seemed to abbreviate the backstory too much. When he changed his ticket for the first time, the return flight became more expensive so he had to pay a $360 fare difference. He than changed the return flight again, which was priced as the same as the original return flight, so he got a $360 FFC. Now he's trying to change the return flight for the third time, and because it will be outside of the maximum allowed layover, the fare difference is $685. What we are trying to do now is to use the $360 to pay for part of the $685 fare difference. The chat agent said it's not possible because FFC cannot be combined with another form of payment. I will try calling and see how it goes.