Originally Posted by
rwllr
Where do I stand here in this CEDR response from BA? I received no communication from either BA or the travel agent until April 3rd, which was 2 days before the flight. I can't seem to see anywhere about carrier having a responsibility for communicating the cancellation.
Originally Posted by
masped
It's in Article 5, paragraph 4 of EC261: "The burden of proof concerning the questions as to whether and when the passenger has been informed of the cancellation of the flight shall rest with the operating air carrier."
Yes this sort of thing does happen from time to time. BA will probably have some communication with your travel agent some 3 weeks from departure, and if it's an online travel agent they tend not to tell the passenger. This is an area that needs careful handling, and BA may well deflect the claim to the travel agent rather than themselves. The Regulation is clear, to my mind, that it is BA's responsibility to contact you. This may be an example where MCOL will be better. You won't get anywhere with BA on this one, so you'll have to find a remedy elsewhere. And to be fair to BA they have generally cancelled services 3 weeks off, which at least gives time for getting alternatives. Indeed there are a series of threads elsewhere in this forum detailing these rolling cancellations.