I have never seen a company SO bad with IT. I am just fed up. I am tired of hearing "we're working on it." Every time. Even the phone agents--when I reach them after 2-4 hours (PP here) --sigh and say, "I know." The IT team should be fired. I rarely say that, but frankly, if you can't innovate in 2022, go elsewhere. Even hitting an app page or webpage on AA takes many seconds to load. Every. Single. Time. It's inexcusable, especially when the team spent months tasks with the "redesign" of the loyalty program. Fix what's broken before you put lipstick on the pig.

All this to say, I am sympathetic--and have multiple frustrating AA situations right now.