I've used them since they started, when they were fresh, different, and it was even worth it to trek to JFK just to use them. In the past several years, even before the pandemic chaos began, something's been happening to Jetblue, and not something good.

All airlines are tough to operate, I think we all get it. Lots of moving parts, people and uncontrollably complex variables like weather and mechanical failure. But Jetblue has gone off the deep end, even as other previously brain dead airlines like United have started to get their act together.

And its seeped into every aspect of general airline operations... Their digital footprint, (website, apps, etc) is criminally horrific and unreliable. We all complain about it here often, but its not just those of us who frequent Flyertalk. The volume of complaints about non functional basic website functionality is everywhere, and it keeps getting worse. I don't understand it. Its a basic tool in the airline business.... doesn't someone on the general management team or business side actually notice this?

Customer service is terrible in general, which it is at almost every huge company these days. But Jetblue is staggeringly awful in this regard. I've spent so much time wasted in airports with either cancelled or super late flights, where the gate agents (some are contractors in the smaller airports I suspect), and there is zero information about the flight status... ever. I cannot believe how late and unreliable Jetblue has become. And forget about calling in to get any information...

Aircraft reliability seems to be in a freefall. Cancelled flights, missing aircraft, onboard services not working at all, bathrooms offline, broken wifi and IFE (an actual Jetblue trademark) completely down often and regularly.

They've recently made all the mistakes in pricing and bundling that all the majors made years ago and already walked back. And their London launch seems like a complete waste of time, effort and money, as it has zero differentiation, except it seems to actually cost more than the old school network carriers they compete with.

If I read their earnings reports, they spew utter nonsense and talk mumbo jumbo about all sorts of extraneous things and emphasize everything but a functioning airline. Your passengers who are stranded have literally zero interest in how many books you've donated or what your hair style policy is.

After logging probably 1000 flights on dozens of airlines over the past 40 years and watching airlines rise and fall, it's become painfully obvious that there is rot from the top down at Jetblue. I just don't see what their franchise is going forward.. what their place in the pantheon of air carriers is, and why they matter.