After my last message I got a call from the SFO airport saying that they'd drop off my luggage the following day (Friday). They called me from (650) 821-1121 in case anybody wants another number to try to reach them at.

Friday came and went with nothing happening. I emailed and called the SFO airport but got no response. On facebook they told me my bag was in SFO. The Worldtracer site has said "ITEM LOCATED, PENDING CONFIRMATION" since the moment I got the reference ID to use on world tracer's website.

So today I went to visit the AeroMexico folks at the check in counter. It took them about 30 seconds to find my bag. They took a photocopy of my passport and had me sign it with the bag tag # written on it. And I was done with my bag looking no worse for the wear.

Lessons learned:

• Aeromexico phone support is absolutely worthless. They should just get rid of that whole department.
• [email protected] is absolutely worthless
• Aeromexico Facebook chat is actually surprisingly helpful. I found the most helpful thing to do there is message them, tell them you wanted to chat with an agent, then ask for a "baggage service executive". Those folks seem to know what's going on.
• But most importantly - the most effective people are the people at the Airport. Claim has to be made there.