Hi All - as a 1K member for multiple years, I've learned to love the speed and effectiveness of most agents when calling the 1K line. Rarely have I ever been on hold for more than a few minutes, and when I have, it is due to strain or events on the network.

I've been on hold for 45+ minutes to the 1K line tonight (so far). Did something change? I was not asked to enter my MP number and the automated system detected my next trip...

Also HUCA, and getting an estimate for 30-40 minute wait times...

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After 45 minutes, I've hung up and emailed 1K Voice. I sure hope this isn't a service cut... I know the email will take 5-7 days.

The reason for my call is an error in deduction of miles from my account for an upgrade that did not clear.