Originally Posted by
uoficowboy
How do I figure out who the luggage handler for AM is in SFO?
Tricky question , i would suggest you , if possible , to go to SFO and ask airport information desk and/or AM sales office in the airport (if they have one , it might not be a dedicated counter but rather a 3rd party entity who provide such service for many airlines including AM) and explain situation
In fact your luggage might even be there , assuming it was just delayed and luggage sticker tags werent lost/damaged
Dont forget to take your BP and the luggage sticker with it (there is ID of your luggage)
Originally Posted by
uoficowboy
There were no employees at the baggage area - only security/customs. There was a baggage counter near the baggage carousel that was labeled as being for a number of airlines (though AM was not among those) but there were no employees at that counter and I waited for a while. I went upstairs to the international terminal and there were a couple air china (I think) employees and that was it. No AeroMexico people.
Ok so at least you did your best , so i think you should return to the airport and do as advised earlier . If this luggage counter is not landside (i mean public area) , then go ask around for a way to reach them (either an airport employee can go on your behalf or ask for a phone number to call them while at SFO)
Originally Posted by
Mama
OP already told you there was no AM employee in sight..
You read and bolded it "
there should be an office for left/delayed luggage before exiting luggage area, so go disturb anyone if needed but you need this case to be opened" but you missed also this =
"they usually sub contract one (or the only) local provider to handle luggages .. usually one provider handles all airlines in small airports"
Originally Posted by
Mama
In fact, AM do not maintain a customer service desk at any of the airport in the U.S.
So i was right
Originally Posted by
Mama
Most airport employees would not bother to speak to you.
Yes , this is why i said this
"so go disturb anyone if needed but you need this case to be opened". If OP give up , OP will be left with nothing and AM doesnt care , so fighting is OP only option