Originally Posted by
fifty_two
You should reach the luggage handler for AM in SFO and ask them to open a worldtracer case for you (most likely AM use worldtracer but it can be another system) or check if luggage might be in SFO already
whatever they tell you , its up to them to keep track and inform you when luggage as been found
Only thing to do is to give all details for agent to fill-in worldtracer about your luggage , how to reach you and where to deliver luggage and wait while checkin your phone/emails regularly
beware that worldtracer emails can be flagged as spams
Even if you do not find an AM agent or employee, there should be an office for left/delayed luggage before exiting luggage area, so go disturb anyone if needed but you need this case to be opened
If not found after certain amount of time , the montreal convention will apply (in your case its most likely this one) . It defines your rights and airline's duties/liabilities
Yes , in a nutshell , here are golden rules
.
- absolutely never leave the airport without the worldtracer case ID .
- always check hand luggage rules (size/weight/quantity/volume) for each airline before and stick to these rules
- always pack your stuffs in a way that if checked baggage is lost you wont be in troubles
- always be ready to have your luggage checked , even if you dont want
- never book a flight with such short connection
- always label your luggage (inside/outside) efficiently (name/surname/phone) so it can be identified if lost
- never loose luggage sticker until you get your luggage at final destination
- always check the state of your luggage and the content before leaving airport
.
You are welcome
OP already told you there was no AM employee in sight.
In fact, AM do not maintain a customer service desk at any of the airport in the U.S.
You may be able to speak to the check-in counter staff about your issue when they are open, but those staff are only handling check-in issues. They may just tell you to call AM's 1-800 customer service line.
Most airport employees would not bother to speak to you.