Thanks for the response. See inline!
Originally Posted by
fifty_two
yes as with any other airline , but i would add that airline is just the front office (iceberg's visible part) of the entire process , as they usually sub contract one (or the only) local provider to handle luggages .. usually one provider handles all airlines in small airports
You should reach the luggage handler for AM in SFO and ask them to open a worldtracer case for you (most likely AM use worldtracer but it can be another system) or check if luggage might be in SFO already
How do I figure out who the luggage handler for AM is in SFO?
Originally Posted by
fifty_two
Even if you do not find an AM agent or employee, there should be an office for left/delayed luggage before exiting luggage area, so go disturb anyone if needed but you need this case to be opened
If not found after certain amount of time , the montreal convention will apply (in your case its most likely this one) . It defines your rights and airline's duties/liabilities
There were no employees at the baggage area - only security/customs. There was a baggage counter near the baggage carousel that was labeled as being for a number of airlines (though AM was not among those) but there were no employees at that counter and I waited for a while. I went upstairs to the international terminal and there were a couple air china (I think) employees and that was it. No AeroMexico people.