Originally Posted by
ForbesHall
The TA reviews print a pretty accurate picture of the W Nola. The only redeeming quality of my stay there back in January 2022 was the ability to check in early at 11am. As a titanium, it would have been nice to at least be offered an upgraded room, but the clerk never bothered to look and I didn't ask as I was happy to drop off my luggage. The rooms look exactly the same from a stay 5 or 6 years ago and in need of an upgrade. I remember the bed and linens being much better then too. Now the mattress was uncomfortable and the linens felt cheaper. The location is the only redeeming quality. Next time, I'll walk a few blocks further and stay at the Westin. The remodeled rooms there are great.
Thank you for your review.
What you summed up about your Marriott W FQ experience is exactly a fair deal
of the direction the company is going generally.
Poor quality standards and lax protocols.When I think about being at the opening of the W FQ hotel back around 2001 or 2002?
and your description now it’s heartbreaking.
It really was a magical property of old world meets new hip and trendy
Clearly the SPG magic is long gone.I remember the management and team rallied around the guest.
The personal touch and dedication to the guest was life changing as they worked to find the
perfect upgrade as a Platinum member
and a fair enough complimentary breakfast.
The beds were magical and plush the sheets lush
The company & program in my perception seems to be losing its way
.Is that the price of becoming the biggest?
Massive point devaluations (yikes this month)
Disappointing elite recognition not limited to the disappearing ,non existent or meager breakfasts & offerings
Fights to get stays posted and promised amenity points
Poor quality cement like beds(select properties) what happened to Sheraton sweet sleeper beds?
The new generation Beds are bad
Cheap scratchy Linens
Well worn rooms in need of renovations or dire need of renovating
Perhaps there are just to many elite members and it just can’t work anymore.
I agree the Westin Nola renovation was a fair success so perhaps there is some hope out there