Originally Posted by
jdr918
I have a points booking for February/March 2023. If the hotel closes between now and then, what should I expect based on similar occurrences in the past? Refund of points and a "good luck", or some other type of alternative arrangement?
I don't know how a similar case in Japan was handled, but there's this:
https://www.hyatt.com/en-US/hotel/vi...tesville/chodh
Effective March 31, 2022 at 11:59 p.m. local time, Quirk Hotel Charlottesville will no longer be affiliated with Hyatt or the Destination by Hyatt brand and World of Hyatt members will not be eligible for program benefits when staying at this hotel, including earning and redeeming points and enjoying in-hotel benefits. The property is expected to honor all paid reservations made for stays April 1, 2022 and beyond. Members with award reservations for stays at this hotel April 1, 2022 and beyond may contact Hyatt’s Global Reservations Center at 1-800-344-9288 or hyatt.com for alternative redemption locations or to have their points refunded.