Originally Posted by
porciuscato
It has now happened to me several times-- mostly in NYC, but also recently at the Hyatt Regency Churchill -- that I check my reservation in the App right before the cancellation window ends and find that the room description has changed to an upgraded room. In these cases, it has been a modest upgrade -- like from a street view to a garden view room.
However, when I check-in, I find the "upgrade" is magically gone and I'm back in the base rate room. This has happened enough times that I question whether it is a coincidence. To me it's a serious thing, because In some cases these phantom upgrades dissuade me from re-booking elsewhere.
Ive seen this once before where it was down to the property’s incompetence rather than malice. It’s certainly annoying. For busy properties it may be that they were oversold in that room category, had guests extend at the last minute, etc.