Booked flights this morning, but the system gave me an error at the end of the process twice.
First booking was part Avios, second I changed my mind and used a voucher and cash.
Ive now received an email stating my voucher has been used and my Amex has been charged for both bookings.
I cannot access manage my booking to make any changes.
I cannot get through in the telephone I am told to use the broken system.
I cannot get Amex to cancel the transaction as it is still pending.
What joys.