To celebrate our anniversary, my wife and I booked flights back to Barcelona for January 22-31. In December I called Iberia and explained that we had to delay our trip due to Covid. (My wife could not travel during Covid become she is immunocompromised.) The agent assured me that in 15 days my Avios would be redeposited (almost 250,000) and that I would receive a credit for all fees. These miles/funds would be used to reschedule our flights once it is safe. To date, my Avios miles have not yet been re-deposited, and I have not received a refund or credit.

After over two months of trying, I spoke with an IBPlus agent and was told Iberia will not allow me to reschedule because the original flight was a codeshare with American Airlines. But American will not help because I used Avios to book the flight!

All help and insights appreciated!