Originally Posted by
Bernoulli
The return had that horrible problem that many (if not all) US international connecting flights suffer - obviously you must clear Customs with your bags so they can be sent on to your final destination, and you must clear Immigration, BUT, you are then forced outside the "secure airside" into the hell of Newark airport to do a U-turn and get back on another flight. Madness - and off-putting enough to make me reconsider this route and go back to flying through Europe (I'm a one-hour flight from EWR, but can take a direct bus to BOS, so when I arrive back at BOS, I'm done flying)
I think you are a little harsh on the true Polaris product, but I agree the food and drink offering of UA is below most European and Asian airlines. Nothing new here. But what I've quoted above is not something you can lay at the feet of UA.