Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,453
Fair appraisal of the product. United's Polaris service had degraded quite a bit before the pandemic, but the current service, cut to the bone amidst feverish attempts to slash costs and driven by COVID hysteria/paranoia, is utterly pathetic for an international business class product. We hear that things are changing soon, which is good, but even that proposed product improvement is marked by the nonsensical "reducing touchpoints" mantra.