FlyerTalk Forums - View Single Post - ITA Software Matrix Airfare Search Consolidated Information and Help Thread
Old Feb 26, 2022 | 10:51 am
  #2217  
cheltzel
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High fares being reported on Matrix vs Google Flights and Airline website

I am doing a search for 2 business class seats between ORD and JNB on TK. I am seeing fares in Matrix of approximately $4600 (USD) per person when the actual lowest fate is approximately $3100. I am reporting this here as I cannot seem to be able to do a custom error report (including my own screen images) via the new Matrix feedback dialogues.

The issue is Matrix is not returning booking code J fares for the flights while Google Flights and the TK website return them. I have wrapped the images in Spoiler controls to minimize the real estate taken when browsing the thread.

Here is the image of for my Matrix search. I am doing specific dates search to give you the most granular data. This fare issue occurs for calendar searches as well.
Spoiler
 

After flight selection, here is the selected itinerary followed by the fare detail.
Spoiler
 
Here are the same flights as selected on Google Flights. An additional data point, I get the same result by plugging my dates in to the TK flight search.
Spoiler
 
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