Originally Posted by
FlytheTail
I received an E-mail almost one year ago about choosing an elite choice reward as a PlatinumPro. I haven't chosen it yet and can't figure out how to do that, or maybe I'm too late. I can't see an option to select a reward in my wallet online. There is no deadline in the E-mail and so I assumed it would be one year (end of this month).
Two calls to American and both times I was transferred to reservations, and they weren't of help. Does anyone know if I'm too late? Thanks.
Deadline for all those awards that accrued during 2021 is not until December
30, 2022. (I think it's a little sneaky that it's the 30th rather than the 31st, as x% of people will hastily/incorrectly but very foreseeably think "end of the year" and wait until the 31st to remember to do this. And there is some incentive to wait because SWUs expire a year from when you choose them regardless of when you earned the choice award. But whatever.)
On my account when I go to Wallet it takes a few seconds to load but then these all pop up. If you're not seeing this, you might try AA Web Support: