Originally Posted by
setho212
Any tips on getting through to the redemption team? When I try calling they say that the redemption team will call me back and refuse to try the payment for me. Is it just a matter of trying over and over until someone will help me or should I just wait for the call back?
It sounds like I may have just gotten lucky. The first time they promised a call-back which never came, but when I called back they were able to send me to a redemption agent with no problem. I called the Houston number on their website around 1pm in the middle of the week, if that matters (not sure if your chances differ by call center).