Originally Posted by Happy

In other words the phone agent needs to do a Split PNR of some sort for 2 passengers? But for me I do not need to make separate reservations, with all the work being done by the agent, right?

When you said the Ticketing Offices can handle the ticketing using Trip Credit, is it based on personal experiences (or friends' )? I know they do the ticketing with paper voucher the way you described, and one time they apologized because they ticketed me first with the voucher under my name, then ticket my husband after that using the residual value. There was still residual value left they forgot to change the owner's name so the final voucher issued was in my husband's name instead of mine. But in our case, it is no big deal.

To your first question, the original ticket was from way way back with several thousand dollars value paid with partly voucher partly CC. At cancellation we foolishly opted to take the whole value in voucher. Then each year we tried hard to use the value bit by bit. When getting to the expiration I booked a fully refundable ticket to "roll" over the value stored in the fully refundable + residual voucher so we do not lose it all. It has been working until Pandemic that disrupts all things travel related. We do hope we could use it this Summer for a round trip to Canada.

FWIW, the ticketing office had very difficult time to use it for a one-way ticket originated from Canada due to the ticket was priced in CAD. Luckily for us that day there was an agent from Coral Gable office where Plenty of passengers have vouchers in USD but need tickets in South America currencies due to the originating cities, The Coral Gable office knew how to work around the system while the Ft. Lauderdale office has No Clue. That hassle has stopped us to use the value for Canada-US one way which we tend to do each year as part of a much bigger trip, further delaying the draining of the value. :{