FlyerTalk Forums - View Single Post - How to book a flight with UUA without calling call centre
Old Feb 23, 2022 | 3:40 pm
  #12  
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Originally Posted by noFODplease
Also be aware - don’t select the ‘plan to use avios’ option (1) as this sends you to the wrong team.

Counterintuitively you need the cash team as it is a cash booking.

Can someone confirm this?
Yes. UuA keeps the ticket as a commercial ticket. It's a fundamental point which underpins a whole range of factors, but a cash ticket plus UuA is structured quite differently from a redemption booking - things like fare basis and fare basis cancellation conditions are unique to commercial bookings, redemptions are not linked to a fare basis and have overarching cancellation conditions. Either way, UuA is not a redemption booking. BA maintains separate teams for commercial and redemption bookings, hence the difficulty we often see reported here when FTers get mixed up between commercial and redemption teams.
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