FlyerTalk Forums - View Single Post - GHA Discovery - Program Questions and Discussion of Benefits and Promotions
Thread: GHA Discovery - Program Questions and Discussion of Benefits and Promotions
View Single Post
Old Feb 23, 2022 | 3:46 am
  #111  
GHA_Insider
Company Representative, GHA
10 Countries Visited
20 Countries Visited
30 Countries Visited
40 Countries Visited
 
Join Date: Nov 2021
Programs: GHA DISCOVERY
Posts: 232
Originally Posted by quant88
I recently stayed at Capella Singapore via a FHR booking and received D$ and got most if not all elite benefits but didn't get the tier credit and received a response that "We understand that you have made your Amex FHR bookings via AmericanExpress. Kindly be advised that as advised by GHA the booking made through Online Travel Agents is not eligible for the claims." Is the hotel misinformed here because it is a new program or are there certain FHR rates that are not eligible for tier credits?
The hotel is misinformed since Amex FHR rates are eligible - FHR is not an excluded online travel agency.

However if you received D$ for your stay then you should also have received tier credits automatically. If this isn't the case, then we apologise: please could you contact DISCOVERY Customer Care so they can sort this out for you? You can raise a ticket through this link: https://www.ghadiscovery.com/support/create_ticket

[Edit: a colleague has pointed out to me that we are currently running a special promotion so that if it is your first stay since the programme relaunch on December 7th then you will receive D$ even if the stay is "ineligible", eg. booked through an OTA. However the main point above is correct, since FHR is anyway not considered to be an excluded OTA.]
Last edited by GHA_Insider; Feb 24, 2022 at 1:18 am
GHA_Insider is offline  
Reply