FlyerTalk Forums - View Single Post - Reservations but no cars available
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Old Feb 22, 2022, 4:44 pm
  #8  
PHXflier
 
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM, Southwest A List and CP
Posts: 1,102
Dollar at the Atlanta airport on a Friday night/Saturday morning a few weeks ago (Jan 28/29): a tad of snow, flights cancelled, etc., and I figure that Dollar had rented out a lot of vehicles at a high price, while leaving customers who had booked earlier (but arrived later) in a lurch. We had reservations and waited for a couple of hours in a very slow-moving line, with cars being rented out as they became available. By 2 am they called it a night as no more cars were coming in and the agents went home, with 50 or so customers still in line, including us. I think it is time that car rental companies are held to the same standards as airlines, with financial repercussions to the car rental agency when they overbook like that. Needless to say, I have cancelled my upcoming reservations with Dollar, but unfortunately other car rental companies may not be much better.
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