Could it get any worse for BA? Cheap IT systems, staff who have had it battered out of them to help out in a crisis, awful pay and conditions but charge a premium price of course.
I really hope BA are listening and not holding internal meetings where they are all yes people. There should be some robust conversations going on. Bring back experience, not some cabin crew member who looks about 12 and lives at home with his Mum and Dad because that is the only people they can recruit. God forbid they are the people you are relying on in the event of an emergency or when they are trying to placate frustrated passengers.
FOR GOODNESS SAKE BA - GET YOUR ACT TOGETHER NOW OR YOU WILL GO THE WAY OF WOOLWORTHS, BHS ETC.