We just got back to the uk on the FNC-LHR route this afternoon. Had no email saying anything had changed, then boarded to find a lovely lady sitting in the seat between my husband and I - her husband had been out in the middle seat of the row in front. When I did seat selection yesterday it was showing seven rows in CE, but there were actually only five rows. Cramped situation compounded by the bloke in front of me slamming his seat into recline with no warning while I had my laptop on the tray - and keeping his seat reclined even through the meal service and landing.
Not happy. Lots of empty seats in ET so I don’t understand why CE passengers were compressed but many ET passengers had more space despite paying less.
i don’t really want them to ‘retrospectively downgrade’ and refund me as I want the CE tier points, but I do feel that some compensation would be reasonable. I wouldn’t have minded so much of ET had been full and BA helping people get home because of the number of cancelled flights in Funchal, but there were at least 10 empty seats in ET that I could see. Cabin crew were great but did try to tell someone that CE had never been seven rows - it was when I went in to select our seats!