Originally Posted by
GUWonder
It's that they don't want to share them and/or the property employees don't want them shared. Given the kind of misbehavior that goes on, I think this kind of "hotel does not want to share hotel email addresses" may become a more widespread practice going forward than it already is.
Property employees have zero control as to what appears/doesn't appear/is shared on the parent company website. That is tightly vetted and controlled by the company the same as Hilton (also to be honest, why would the staff want that out there anyway - no real upside for them). The only way around that would be for the property to set up some sort of social media page with a reliable contact option that is actually monitored and/or actually goes somewhere real but some franchise companies don't allow properties to have those which leaves zero as a realistic contact option past old school phone calls.