FlyerTalk Forums - View Single Post - GHA Discovery - Program Questions and Discussion of Benefits and Promotions
Old Feb 21, 2022 | 9:21 am
  #110  
quant88
All eyes on you!
5 Years on Site
 
Join Date: Oct 2017
Location: London
Posts: 196
Originally Posted by GHA_Insider
(3) unlike in the other major hotel loyalty programmes, bookings made through FHR/Virtuoso into GHA hotels are normally ELIGIBLE for earning D$, receiving in-hotel benefits and receiving tier credits. Most competitor loyalty programmes have now limited eligibility to direct channel bookings only. Note that if you are entitled to a 1-category room upgrade via FHR (etc) and a 2-category room upgrade as a Titanium GHA DISCOVERY member, those upgrades don't get added together to make a 3-category upgrade (!) - but you should still get the 2-category upgrade, subject to availability. TIP: to maximise your D$ earning you should really book direct with GHA or the brand because there will be cases, especially when booking a packaged rate through a travel agent or tour operator, where you will earn D$ at a reduced rate compared to booking direct.
I recently stayed at Capella Singapore via a FHR booking and received D$ and got most if not all elite benefits but didn't get the tier credit and received a response that "We understand that you have made your Amex FHR bookings via AmericanExpress. Kindly be advised that as advised by GHA the booking made through Online Travel Agents is not eligible for the claims." Is the hotel misinformed here because it is a new program or are there certain FHR rates that are not eligible for tier credits?
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