Not Appearing on Fly Delta App Upgrade List After Check-In (Impacting Some Customers)
Checked in on the Fly Delta app on 20 Feb 22 for a 21 Feb 22 trip ORH-LGA-DAB. Medallion upgrades to first had cleared for both ORH-LGA and LGA-ATL; Medallion upgrade to Delta Comfort + for all flights had cleared soon after booking.
Noticed that I did not appear on the upgrade list for DL 1217 ATL-DAB (had sometimes seen that the upgrade list did not appear until T-24H before departure of the connecting flight.) A few hours later on 20 Feb 22 I noticed other customers on the upgrade list for ATL-DAB, so I called Delta to ensure I was on the list.
The representative indicated I was on the list even though I could not see that in the app (or delta.com). She did mention that there have been reports of other customers experiencing this issue for about a week (not everyone is experiencing this display issue, unlike some of the other reports on this forum where everyone was being impacted with upgrade-list issues). Thought I'd post in case others are seeing this since I could not find anything recent in the forum.
The representative indicated that the issue is known and has been reported; no time frame for a fix was mentioned.
During the call, I did ask the representative if she could see my position on the waitlist, with the understanding it was subject to change. She could not so she engaged a supervisor. That supervisor went way above what was requested and cleared that segment into Z class, so an extra 250 MQM was posted.
Last edited by WileEone; Feb 22, 2022 at 8:39 am
Reason: Added detail