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Thread: Current United hold times - use of callback
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Old Feb 20, 2022 | 9:54 am
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Originally Posted by naumank
40 minutes to be precise. Hours was hyperbole, but still 40 minutes seem long for the Premier Gold line. The most I was put on hold was a couple of minutes pre-COVID. This is why I thought it was out of the ordinary.
Totally agree, more than 10 minutes on hold seems like an hour to me. That’s why I always use the call back option whenever it’s offered
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