Originally Posted by
kobyjones21
Via chat the agent said that it was eligible to be upgrade with a GUC for a mileage ticket. Now I was just asking and didn't ticket it so I'm not sure if it really is possible but the agent said it was.
As has been stated before and in DL published rules, GUC upgrade on award tickets is only eligible on DL metal. Nothing has changed in this regard. You got another new agent that doesn't know the rules. I would NOT get my hopes up on this. If it does work, its because they don't what they are doing and just force it through at the reissue stage (which is possible as reissues are a manual overide by their nature anyway).