Originally Posted by
naumank
... It's already 30 minutes (the initial estimate was 15-20 minutes). I called the Premier Gold line.
..... Is this the new norm? Premier customers still need to wait hours to get through?
Perhaps just a bit premature to be speaking of HOURS.
Generally the phone line waits have not been bad, especially compared to other carriers (in my experience as a PLAT). No major weather issues at the moment but there was a substantial schedule update last night.