Originally Posted by
RyanG
Customer service replied saying:
‘The COVID-19 pandemic is an external factor, which is beyond the control of the airline and is an “extraordinary circumstance”. It is not inherent in the normal activity of the airline and could not have been anticipated. And as such they don’t have to honor the EU compensation."
As CWS says, BA will lose at CEDR as they did with me.
And, as orbitmic says, BA just throw these emails out knowing it doesn't cost them anything. I've made the point before, but airlines should be fined each time they lose a CEDR case, especially if they keep losing them for the same reason.